Returns & Exchanges

At Ashley Williams, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn items in their original packaging. We strive to make the exchange and refund process as seamless as possible to ensure your shopping experience remains exceptional.

Return Process

• 1.
  Initiate Your Request

  Log into our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the garments in their original designer packaging, ensuring all tags are attached and the items are in sellable condition.

• 3.
  Ship the Parcel

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects the return, your refund will be processed to the original payment method within 5-7 business days.