Frequently Asked Questions
Everything you need to know about shopping with Ashley Williams.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, generally arriving within 7-14 business days.
What is your return policy?
We offer a 14-day return window for all full-priced items. Products must be returned in their original condition, unworn, and with all designer tags still attached.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know which size to choose?
Detailed size guides are available on each product page. If you are between sizes, we recommend checking the specific garment measurements provided in the description.